"All warfare is based on deception..." -- Sun Tzu







It is currently Tue Apr 25, 2017 6:06 pm

All times are UTC - 5 hours [ DST ]




Post new topic Reply to topic  [ 3 posts ] 


 Post subject: How to: Report Technical Issues or Gameplay Bugs
PostPosted: Wed Jul 03, 2013 3:24 pm 
Dev. Team
Horizon
Horizon
User avatar
Dev. Team
Joined: Fri Aug 08, 2003 9:04 pm
Posts: 1328
Location: Canada
Offline
We have a Reporting tool located on the Horizon Game Launcher.

If you encounter a Technical issue or a Gameplay Bug you can send us the report by clicking the 'Report an issue' link. It will gather the DirectX diagnostics, the Horizon logs folder and your saved games.

Please provide a clear subject and a description or a link detailing the problem so we can try to reproduce it. If you want us to try and contact you with solutions please remember to include an email address otherwise the report is anonymous.

Note: It is ideal to send us a report right after you encounter an issue because it will include the last 10 turns played (autosaved) and make it easier to reproduce bugs.

_________________
Horizon - Lead Designer


Top
 Profile  
 

 Post subject: Re: How to: Report Technical Issues or Gameplay Bugs
PostPosted: Fri Jun 27, 2014 1:56 pm 
Voyager
Voyager
Joined: Fri Jun 27, 2014 1:46 pm
Posts: 2
Offline
1.0.1.102 - and how do I report the issue that the launcher cannot access the internet, neither to open links nor to send a report?
I'm using a Steam version, and I'm not aware that I should have done some specific firewall configuration.


Top
 Profile  
 

 Post subject: Re: How to: Report Technical Issues or Gameplay Bugs
PostPosted: Fri Jun 27, 2014 3:53 pm 
Dev. Team
Horizon
Horizon
User avatar
Dev. Team
Joined: Fri Aug 08, 2003 9:04 pm
Posts: 1328
Location: Canada
Offline
ErrorReportingTool.exe can also be run from the directory where the game is installed. By default this directory is located:
C:\Program Files\Steam\steamapps\common\Horizon\

If the Launcher doesn't display the latest news or the ErrorReportingTool.exe gives a message that it cannot send a report it means your system firewall is blocking the program from accessing the Internet.

To resolve this you will need to configure your firewall program to allow outgoing connections for the Launcher.exe and ErrorReportingTool.exe. This is usually done by accessing the program in the system tray (bottom right corner of the task bar).

Alternatively you can generate a report and when it fails to send automatically, you are given the option to save the file (to your desktop, etc.) and send it manually via email to support@horizongame.com

_________________
Horizon - Lead Designer


Top
 Profile  
 

Display posts from previous:  Sort by  

Post new topic Reply to topic  [ 3 posts ] 

All times are UTC - 5 hours [ DST ]


Who is online

Users browsing this forum: No registered users and 1 guest


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum

Search for:
Jump to:  
cron
Powered by phpBB © 2000, 2002, 2005, 2007 phpBB Group