ErrorReportingTool.exe can also be run from the directory where the game is installed. By default this directory is located:
If the Launcher doesn't display the latest news or the ErrorReportingTool.exe gives a message that it cannot send a report it means your system firewall is blocking the program from accessing the Internet.
To resolve this you will need to configure your firewall program to allow outgoing connections for the Launcher.exe and ErrorReportingTool.exe. This is usually done by accessing the program in the system tray (bottom right corner of the task bar).Alternatively you can generate a report and when it fails to send automatically, you are given the option to save the file (to your desktop, etc.) and send it manually via email to email@example.com