Downloading probem

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dune
Voyager
Voyager
Posts: 1

Downloading probem

Post by dune »

i wasnt sure where to put this or what to do about it so i decided to just post in the forums.

my problem is that when i download horizon on steam it doesnt give me the horizon.exe folder so i cant start the actual game when after i start the launcher and click play.

does anyone know why this could be happening and if so how to fix it?

User avatar
Zaimat
Dev. Team
Dev. Team
Posts: 1427
Location: Toronto, Canada

Re: Downloading probem

Post by Zaimat »

Sorry for not getting to your post sooner. Are you still having this issue? This is a problem with something going wrong with Steam and not downloading or installing the game correctly.

I would suggest the following steps:

Verifying integrity of game cache (right-click on horizon, properties, local files tab, verify integrity of game cache)

Re-installing Steam first to see if that helps (make sure to not delete the installed games so you don't have to re-download your other games):
https://support.steampowered.com/kb_art ... -RUAG-7390

Link of apps that can interfere with Steam (anti-virus/firewalls):
https://support.steampowered.com/kb_art ... -SFLZ-9289

Remove and re-install Horizon completely in Steam

Additionally you may want to contact Steam Support and they may have other suggestions as well:
https://support.steampowered.com/newticket.php
Horizon - Lead Designer | a.k.a. Raf